Cart

Your Cart is Empty

Back To Shop
Payment Details
Sub Total ₹0.00

View cartCheckout

Cart

Your Cart is Empty

Back To Shop
Payment Details
Sub Total ₹0.00

View cartCheckout

Category

Call To Guide +91 7774843359

Category

Contact Us

Refund Policy

Return and Exchange Policy

Last Updated: October 26, 2024

Welcome to Maharashtra Wholesale! We take pride in offering high-quality products at competitive wholesale prices, designed to meet the diverse needs of our customers. While we strive for complete customer satisfaction, we understand that sometimes, issues may arise with your purchase. This policy outlines our commitment to your satisfaction through our Return and Exchange Policy.

1. No Refunds, Exchange Only

At Maharashtra Wholesale, we operate under a no-refund policy for all purchases made through our website. This means that once you have purchased a product, we do not provide monetary refunds. However, we want to ensure that our customers have a satisfactory experience with our products; therefore, we offer exchanges for items that meet specific criteria. This approach allows us to maintain our focus on bulk transactions while providing robust support for our customers.

2. Conditions for Exchange

We are committed to quality and customer satisfaction, and we want to make the exchange process as seamless as possible. Exchanges are allowed under the following conditions:

  • Valid Reason for Exchange: To be eligible for an exchange, the product must have a significant defect or issue that affects its usability. This includes functional defects, missing parts, or if the item does not match the description provided at the time of purchase. Minor cosmetic imperfections may not qualify for an exchange.
  • 360-Degree Video Footage: To claim an exchange, customers are required to provide a 360-degree video footage of the unboxing process. This video must clearly show the product’s condition at the time of opening. This measure is essential for verifying claims and ensuring that issues reported are legitimate.
  • Original Condition: To facilitate an exchange, the item must be returned in its original condition—unused, unaltered, and in its original packaging. This includes all accessories, manuals, and promotional materials that were included with the product. Items that show signs of wear or damage may not be eligible for an exchange.
  • Proof of Purchase: To streamline the exchange process, we require a copy of your order confirmation or purchase receipt. This helps us verify your transaction and process your request promptly.
  • Request Timing: If you experience an issue with your order, please contact us within 48 hours of receiving the product. Prompt communication is essential for us to address your concerns effectively.

3. Return Policy

While we emphasize our no-refund policy, we recognize that situations may arise that necessitate an exchange. It is important to note the following details regarding our return policy:

  • Final Sale Items: All products sold on Maharashtra Wholesale are categorized as final sale items and are not eligible for returns or refunds under any circumstances. We encourage you to review product descriptions and specifications carefully before making a purchase to ensure the item meets your expectations.
  • No Returns Accepted: We do not accept returns for any purchased items, regardless of the circumstances. This policy is in place to maintain the integrity of our bulk operations and to provide the best pricing for our customers.

4. Exchange Process

To ensure a smooth and efficient exchange process, we have established the following steps:

  • Contact Us: If you encounter a valid issue with your order, please do not hesitate to reach out to our dedicated customer service team via phone or email. Our knowledgeable staff is here to assist you and ensure your concerns are addressed in a timely manner.
  • Review & Approval: Upon receiving your exchange request, our team will review the details and may ask for the 360-degree video footage of the unboxing process. This helps us provide accurate solutions and ensures that all exchanges are handled fairly and efficiently.
  • Instructions for Exchange: Once your request is approved, we will provide you with detailed instructions on how to proceed with the exchange. This may include return shipping details and any forms required for processing your exchange.
  • Shipping Costs: Customers will be responsible for covering the shipping costs associated with returning the item for exchange. Regardless of the reason for the exchange, the delivery costs will be borne solely by the customer. We strive to offer cost-effective solutions and will guide you through the process to make it as hassle-free as possible.

5. Our Commitment to Customer Satisfaction

At Maharashtra Wholesale, your satisfaction is our top priority. We believe that a successful business relationship is built on trust, transparency, and customer service excellence. We are dedicated to building lasting relationships with our customers, which is why we offer our exchange policy to address legitimate concerns. Our goal is to provide you with the best solutions possible to ensure your experience with us is positive and fulfilling.

6. Contact Us for Assistance

Should you have any questions about our Return and Exchange Policy or require assistance regarding a product issue, please reach out to us. We are here to help you navigate any concerns and ensure that you receive the support you need.

Contact Information

Thank you for choosing Maharashtra Wholesale. Your trust in us means everything, and we are committed to providing you with exceptional service and the best deals in the wholesale market. We look forward to serving you and hope you enjoy your shopping experience!